Lawyers rise through the law firm ranks well trained in the law, but not in client service.
There is minimal exposure to clients—the internal pressures they face, what they care about, how they define value.
And by the time lawyers are expected to bring in their own business, it’s too late —relying on credentials and past engagements rather than listening and connecting.
Without client perspective and empathy, outside lawyers will never become the trusted advisors that GCs are eager to work with.
Anticipate client needs;
Deliver business-minded solutions; and
Foster trust and long-term partnership.
If a client-centric approach to lawyering is not honed early and often, the skills needed to build sticky, long-term client relationships will never take root.
In today’s market—especially with the rise of AI—subject matter expertise is table stakes.
To differentiate and succeed, lawyers must know how to build relationships, earn trust, and deliver client-centric value.
Client Quotient™ gives you the real-world guidance clients wish every lawyer had, so you can exceed expectations, strengthen relationships, and stand out where it matters most.
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